Email Support
Our primary contact method for all inquiries:
- Technical Support: Issues with APK downloads or installations
- Security Reports: Suspected malware or suspicious files
- Content Removal: DMCA or copyright requests
- Partnerships: App developers or business collaborations
- General Questions: About our services or policies
Please include relevant details like device model, Android version, and APK name for faster resolution.
Our Support Standards
We take pride in our responsive support:
- Response Time: 24 hours on weekdays
- Urgent Issues: Mark emails with “[URGENT]”
- Business Hours: 9AM-5PM GMT (Mon-Fri)
- Weekend Responses: Limited availability
For time-sensitive matters, we recommend contacting us early in the week.
Self-Service Options
Many questions can be resolved instantly:
- Installation Guides: Step-by-step APK installation
- Safety Tips: How to verify APK files
- Version FAQs: Finding specific app versions
- Troubleshooting: Common error solutions
How We Handle Your Requests
When you contact APKScope, here’s what you can expect from our support process:
1. Email Triage
Our team categorizes incoming messages by priority and type. Moreover, security reports and urgent technical issues receive immediate attention, while general inquiries are handled in the order received.
2. Investigation
For technical issues, we typically:
- Verify the APK version in question
- Test on comparable devices when possible
- Review error logs or screenshots you provide
3. Resolution
We aim to provide:
- Clear step-by-step solutions
- Alternative APK versions if available
- Follow-up within 72 hours to confirm resolution
Note: While we strive to help with all inquiries, we cannot provide support for modified APKs or apps not in our repository.
